Madeline de Stoffenmadam
Data Controller
Your personal data are processed by:
De Stoffenmadam BVBA
Kinderstraat 26A, 2547 Lint, Belgium
[email protected]
To whom is this data protection policy addressed?
This policy concerns the processing of personal data of our current and former customers, prospects, or persons who have shown an interest in our products or services.
Which categories of personal data do we process?
We process the following information:
General personal information such as surname, first name, gender, language, date of birth, address, telephone number and email address.
Information related to your purchases of goods or services. The data we store may also include transactional information regarding your purchases, purchase date and payment details.
We may also store your answers or feedback regarding services or goods purchased from us, which we receive in the context of satisfaction or market surveys, as well as any complaints you have addressed to us.
For what purposes do we use your personal data and what is the legal basis?
Your personal data are used with your consent:
To handle your request when you contact us via our website or by telephone
To send you newsletters for which you have subscribed
To manage your participation in our commercial promotions or contests
To register your accumulated loyalty points
To register your personal discounts
You may withdraw your consent at any time.
Your personal data are also used for the performance of your contract, including:
Order processing and follow-up
Handling and follow-up of complaints and returns
General customer management
Your personal data are also used to comply with legal obligations imposed on us as a company, including:
Accounting and financial processing
Guaranteeing your rights as a consumer
Processing or disclosure to competent authorities or legally designated bodies
Can your personal data be shared with third parties?
Your personal data may be shared with our subcontractors when we rely on them to perform certain services on our behalf. In such cases, these third parties may only use your data within the strict limits of the instructions we provide.
Your personal data are shared ONLY with transport companies.
Your personal data will not be transferred to recipients outside the European Union.
How long are your personal data retained?
Your personal data are retained for the duration of the contractual relationship and thereafter for the period required by applicable statutory limitation periods.
How do we secure your personal data?
Your personal data are treated confidentially. We take appropriate organizational measures to ensure the best possible protection of your personal data.
What are your rights?
In accordance with data protection legislation, you have the right to access, correct or complete your personal data.
You also have the right to be forgotten in cases provided for by law. In the event of a dispute regarding the processing of your personal data, you may request a restriction of the processing of your data until the dispute is resolved.
Finally, you have the right to data portability in the cases provided for by law.
Your right to object
You may object at any time, without providing reasons, to the use of your personal data for direct marketing purposes, as well as to the use of marketing profiles based on your personal data. You may also object to the transfer of your data to third parties for the same direct marketing purposes.
Exercising your rights
To exercise your rights, you must submit a written request, accompanied by proof of identity, to the following address:
Madeline de Stoffenmadam
Zagerijstraat 4
2500 Lier
Belgium
Or by email to: [email protected]
